Terms of Service (TOS)
You agree to abide by our UK Web hosting Terms of Service (TOS).

The use of services from WEBHOSTUK LIMITED.

[Hereafter referred to as "WebHost.UK.Net"] constitutes agreement to these terms.

You may view our Privacy Policy [ "Click here" ].

You may view Nominet UK - Terms and Conditions of Domain Name Registration [ "Click here" ].

This “Terms of Service Agreement” is made, entered into and executed on (hereinafter referred to as the "Effective Date")

  1. Account Setup / Email on file
  2. We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.


    Our transfer's team will make every possible effort to help you move your site to us; however, we cannot make guarantees of the transfer process. We provide this as a courtesy service and cannot make guarantees regarding its availability or the amount of time it may take as each host is configured a little differently. We will try our best; however, in some cases we may be unable to assist you in a transfer of data from an old host.

  3. Content
  4. All services provided by WebHost.UK.Net may only be used for lawful purposes. The laws of England and Wales apply and all claims concerning this agreement shall be brought exclusively in English courts located in England.

    The customer agrees to indemnify and hold harmless WebHost.UK.Net from any claims resulting from the use of our services.

    Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email abuse@webhost.uk.net with the information required. If the request is of a licensing issue, we may require further documentation.

    Examples of unacceptable material on all shared and reseller servers include:

    IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), affiliate servers, topsites, commercial audio streaming (more than one or two streams), Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

    Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. WebHost.Uk.Net expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. WebHost.Uk.Net may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of WebHost.Uk.Net's terms and conditions.

    Examples of unacceptable material on dedicated servers include:

    Pirated Software / Warez, Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content are prohibited.

    WebHost.UK.Net services, including all related equipment, networks and network devices are provided only for authorized customer use. WebHost.UK.Net systems may be monitored for all lawful purposes, including ensuring that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of WebHost.UK.Net system(s) constitutes consent to monitoring for these purposes.

    We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.

    Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.

    If in doubt regarding the acceptability of your site or service, pleases contact us at abuse@webhost.uk.net and we will be happy to assist you.

    Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

    Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

    Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

    Direct customers: Your services will be terminated with or without notice.

    Violations will be reported to the appropriate law enforcement agency.

    It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possibly, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

  5. Zero Tolerance Spam Policy
  6. We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double opt-in" will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

    Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or UseNet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

    WebHost.UK.Net reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

    WebHost.UK.Net reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of WebHost.UK.Net.

  7. Payment Information
  8. You agree to supply appropriate payment for the services received from WebHost.UK.Net, in advance of the time period during which such services are provided. You agree that until and unless you notify WebHost.UK.Net of your desire to cancel any or all services received, those services will be billed on a recurring basis.

    Cancellations must be done in writing by submitting a ticket from your client portal access at https://secure.webhost.uk.net. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you that your account has been cancelled. At this time, your account with us has been cancelled. If you do not hear back from us or receive an e-mail confirming this cancellation, please contact us immediately.

    As a client of WebHost.UK.Net, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. WebHost.UK.Net provides a 10 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days and not paid will result in a 10GBP late fee and/or an account suspension until account balance has been paid in full.

    Invoices that have been paid more than once with multiple PayPal Subscriptions can only be added as credit towards the account and cannot be refunded via PayPal. If you require assistance with this provision, please contact billing@webhost.uk.net.

    WebHost.UK.Net reserves the right to change the monthly payment amount and any other charges at anytime.

  9. Backups and Data Loss
  10. Your use of the service is at your sole risk. WebHost.UK.Net is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on WebHost.UK.Net servers.

  11. Cancellations and Refunds
  12. WebHost.UK.Net reserves the right to cancel the account at any time with or without notice.

    Any abuse of our staff in any medium or format will result in the suspension or termination of your services.

    Shared hosting customers, reseller hosting customers and semi-dedicated hosting customers may cancel at any time by submitting a cancellation request via client portal located at https://secure.webhost.uk.net. WebHost.UK.Net gives you an unconditional 30 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with PayPal.

    • The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
    • Bank Wire Transfers
    • Western Union Payments
    • Checks
    • Money orders

    Dedicated server customers should inform the Billing Department at WebHost.UK.Net by raising a ticket or sending an email at least 7 working days before your billing date if you intend to cancel your server. You need to inform us in writing by creating a ticket from your client portal at https://secure.webhost.uk.net

    The refund policy is not applicable on Domain Registration, Free add-ons such as SSL Certificate, Dedicated IP Address and any Offers that include Free Months.

    There are no refunds on any VPS (Virtual Private server), dedicated servers, administrative fees, install fees for custom software, or domain name purchases. Refund requests for shared and reseller accounts after the initial 30 days will be refunded on a prorated basis of any unused time.

    Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

    Violations of the Terms of Service will waive the refund policy.

    1. Resource Usage
      • User may not:
      • Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
      • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
      • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
      • Run any software that interfaces with an IRC (Internet Relay Chat) network.
      • Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
      • Participate in any file-sharing/peer-to-peer activities
      • Run any gaming servers such as counter-strike, half-life, battlefield 1942, etc
      • Run cron entries with intervals of less than 15 minutes

      When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include ("http://yourdomain.com/include.php") use include ("include.php")

    2. INODES
      • An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.
      • There is currently an limit of 50,000 inodes on our shared accounts. The use of more than 50,000 inodes on any shared account may potentially result in suspension. Accounts found to be exceeding the 50,000 inode limit will automatically be removed from our backup system to avoid overusage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.
      • Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension.
      • The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here
    3. Mysql / MsSQL DISK Usage
    4. All though WEBHOSTUK LTD offers unlimited MYSQL / MsSQL databases along with our shared web hosting plans, we limit the TOTAL disk usage for ALL mysql or mssql databases per account to 1 GB. This is to avoid one particular account from filling up our drive partitions (where mysql or mssql databases are hosted) and using up the disk space.

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