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NathanLee
01-06-2014, 07:14 AM
Hello,

WebhostUK would like to extend its profound apologies for the inconvenience caused to the users having their websites hosted on Eagle Server, as currently the server is down and under maintenance. We tried rebooting server, but it's filled to respond. We are working on this issue and will get this resolved ASAP.

Our Datacenter engineers are working hard on the issue. Once again, please accept our sincere apologies, we will do our best to get the server up and running asap. Meanwhile we appreciate your patience and co-operation.

Please check this thread for further updates.

NathanLee
01-06-2014, 09:00 AM
Hello,

We have been checking the issue with Data Center admin and it seems The Disk is bad and raid is bad as well.
We are working on the issue with higher priority.

We will keep update the status.

Thanks.!

NathanLee
01-06-2014, 10:08 AM
Hello,

The Faulty Disk has been replaced on server, we have started the cPanel installation process on server.
Once it is finish we will recove the data from old drives.

Thanks..!

NathanLee
01-06-2014, 11:08 AM
Hello,

cPanel installation has been completed on server, Now we are running easyapche for apache compilation on server.

Thanks for the understanding.

NathanLee
01-06-2014, 12:04 PM
Hello,

Successfully compiled apache on server, Now we are restoring accounts on server.
We will keep update the account restore status.

Thanks for your co-operation.

Albert Kent
01-06-2014, 06:17 PM
Hello,

Thank you all for being patient with us during this hard time. We are in process of accounts restore and its at 7% at the moment. We will keep you updated here with the status here.

We appreciate your patients and cooperation.

Albert Kent
01-06-2014, 07:43 PM
Hello,

Just an quick update - an account restore process is now 15% complete. We will keep the thread updated with the progress.

Thanks!

Albert Kent
01-06-2014, 08:56 PM
The account restore process is now 18% complete now. We are working had do all and everything to get this streamlined as soon as possible. meanwhile your patients and cooperation is appreciated.

Thanks!

Albert Kent
01-06-2014, 11:23 PM
Hello,

We have completed about 25% account restore and in process of restore for remaining accounts. We will keep updated here with the status.

Thanks for your patients and cooperation.

NathanLee
02-06-2014, 08:52 AM
Hello,

We have completed about 80% account restore and in process of restore for remaining accounts. We will keep updated here with the status.

Thanks for your co-operation.

NathanLee
02-06-2014, 10:43 AM
Hello,

We have completed the account restoration for all domains hosted on server,
If you face any issues for your sites you can visit our live chats or send us a ticket from your client area.

Thanks for your co-operation.

Albert Kent
02-06-2014, 06:51 PM
Hello,

Thanks for being patient with us, we have completed the account restore process and all of the websites are working properly. If any of website is having any issue, please feel free to open a support ticket. We will get it installed for you.

Once again please accept our sincere apologies for inconvenience caused to you and delay in resolution.

Thanks!